FAQs

1. What is Febroli?

Febroli is a UAE-based brand specializing in luxurious, handmade scented candles made with the finest natural ingredients.

2. Where do the ingredients for the candles come from?

The ingredients used in Febroli candles are sourced from global manufacturers, including Switzerland and the USA, ensuring high quality and long-lasting fragrance.

3. Are all the candles handmade?

Yes, all Febroli candles are handmade by Emirati artisans to ensure quality and attention to detail. The wax used is free of petroleum-based materials and is completely safe for use. We use high-quality plant-based wax imported from the USA, ensuring that it does not affect breathing or public health. This type of wax is suitable for use in homes and offices without any harmful effects.

4. Are the candles safe to use?

Yes, all Febroli candles are safe to use and come with instructions for optimal usage. They are made with natural and non-toxic ingredients.

5. How can I purchase Febroli candles?

You can purchase Febroli candles online through their website or by contacting the team via Instagram or WhatsApp for details about available selling locations.

6. Are there customization options for the candles?

Yes, Febroli offers customization options for candles, but customization is available based on the required quantities. For more details, it is recommended to contact customer service via WhatsApp.

7. What payment methods are available?

Febroli offers several payment methods, including cash on delivery, online payment via credit cards, as well as options like Tabby and Apple Pay.

8.Does Febroli offer shipping services?

Yes, Febroli offers shipping services within the UAE and internationally. For shipping within the UAE, shipping fees are added at checkout based on the region. For international shipping, fees are determined by weight. You can contact customer service for shipping details.

9. Can I return or exchange candles if they are damaged?

Yes, Febroli offers a return and exchange policy if the products are damaged. It is recommended to contact customer service for further details.

10. Does Febroli offer gift services?

Yes, Febroli offers gift packaging services. You can request this service when purchasing candles online or by contacting the team directly.

11. Does Febroli offer custom candle manufacturing services for hotels or businesses?

Yes, Febroli offers custom candle manufacturing services for hotels and businesses that want to feature their own branding on the candles. We also offer long-term collaboration options with these entities to meet their specific needs. Interested parties can contact us to discuss details and receive suitable offers.